During the 15 sessions, held in Rome, Genoa, Monaco, London and Dublin, involving all the ashore departments, we shared our ideas about the Integrated Management Systems and the Processes Management.
We also focused on Continuous Improvement through the PDCA (Plan-Do-Check-Act) methodology.
Really, our Questionnaire was just a pretext for exploring perceptions about Quality, and to establish a starting point for further exploration.
In my upcoming posts, I will discuss some provocative statements:
- Quality is bureaucracy: it bridles creativity.
- Rules prevent the best performers from standing out.
- Our organization is different from the others. Quality does not fit with our reality.
Follow me next days...