The Question I would like to analyze now is:
Is true or false that Our organization is different from the others and so Quality does not fit with our reality?
Indeed to say “ Quality doesn’t fit with our business” is a classical exception against the introduction of the Quality Management on a Company.
It seems the Quality Management is always something to be done by someone else.
So, the Quality Standard can range from “ Standard has been developed for production industry only” to “It is not able to manage Services businesses” to “Quality cannot fit with Facilities Management” to “ It has been written for industrial organizations”.
Of course, for someone, in the above context, the Quality Statements are out of range for Shipping companies or at most are only for Big Shipping Companies.
But in the maritime work environment you can also find people who are sure that the Quality Certification is mandatory to permit navigation of vessels (they mix up Quality Standard and ISM Code; the ISM code has been provided for the safe management operation of ships and for pollution prevention).
The above quoted sentences can be easily disproved reading directly from the Quality Standard. It has been written to fit all the organizational realities, regardless the sector to which they belong.
The last 2008 version of ISO 9001 clearly states (§1.2):
“All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided”.
If someone has further doubts about Quality, I suggest a very simple to read and interesting web-site.
There above concerns are better addressed and it's from there I have taken my cue.